Privacy Policy

1. Introduction

Captivate Hospitality Consulting ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website captivatehospitality.ae and use our services.

2. Information We Collect

2.1 Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Submit an enquiry through our contact forms
• Apply for talent opportunities and upload your CV
• Subscribe to our newsletter
• Request consultancy services or product information
• Book appointments through our scheduling system

This information may include: full name, email address, phone number, company name, job title, location, professional experience, skills, and CV/resume documents.

2.2 Automatically Collected Information

When you visit our website, we automatically collect certain information about your device, including:

• IP address and browser type
• Operating system and device information
• Pages visited and time spent on our website
• Referring website addresses
• Cookie data (see our Cookie Policy below)

3. How We Use Your Information

We use the information we collect for the following purposes:

• To respond to your enquiries and provide requested services
• To process talent applications and match candidates with opportunities
• To send newsletters, marketing communications, and service updates (with your consent)
• To improve our website functionality and user experience
• To analyze website usage and generate insights
• To comply with legal obligations and protect our rights
• To prevent fraud and ensure website security

4. Cookie Policy

We use cookies and similar tracking technologies to enhance your browsing experience. Cookies are small text files stored on your device that help us:

• Remember your preferences and settings
• Understand how you use our website
• Improve website performance and functionality
• Provide personalized content

You can control cookies through your browser settings. Please note that disabling cookies may affect your ability to use certain features of our website.

5. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

• Talent Opportunities: With hotels and hospitality venues seeking professional talent (with your explicit consent)
• Service Providers: With trusted third-party service providers who assist in website operations, cloud storage, and communications
• Legal Requirements: When required by law or to protect our legal rights
• Business Transfers: In connection with any merger, sale, or acquisition of our business

6. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. This includes:

• Secure cloud storage (AWS S3) for uploaded documents
• Encrypted data transmission (HTTPS/SSL)
• Access controls and authentication systems
• Regular security assessments and updates

However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

7. Your Rights

Under applicable data protection laws, you have the following rights:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal obligations)
• Objection: Object to processing of your information for certain purposes
• Portability: Request transfer of your information to another service provider
• Withdrawal of Consent: Withdraw consent for marketing communications at any time

To exercise these rights, please contact us using the information provided below.

8. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. Talent profiles and CVs are retained for up to 2 years unless you request deletion.

9. Third-Party Links

Our website may contain links to third-party websites (such as LinkedIn, WhatsApp, Outlook). We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

10. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us immediately.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on our website with a new "Last Updated" date. Your continued use of our website after such changes constitutes acceptance of the updated policy.

12. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. By using our services, you consent to such transfers.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: